Customer Success Manager

Join Exiger, a leading technology company focused on transforming the way businesses operate through AI. As a Customer Success Manager, you will manage and grow relationships with enterprise customers across the Americas and NoAM region. You will drive adoption, utilization, and value realization of Exiger's technology, while also protecting renewals and identifying opportunities for expansion. This role requires a strong understanding of both the Exiger platform and the customer's business objectives.

Responsibilities

• Gérer et développer les relations avec les clients d'entreprise, en comprenant leurs objectifs et en traduisant les capacités de la technologie d'Exiger en résultats mesurables.
• Assurer l'adoption, l'utilisation et la réalisation de la valeur de la technologie d'Exiger, en aidant les clients à identifier les opportunités d'automatisation.
• Diriger les revues commerciales trimestrielles et d'autres discussions stratégiques avec les clients, en démontrant la valeur et en établissant des priorités claires pour le partenariat.
• Strong presentation and facilitation skills, including delivering customer training

Requirements

• Demonstrated ability to manage complex, ambiguous customer needs and excellent organization and project management skills across a portfolio of accounts
• Strong technical curiosity about AI and emerging technology, with the ability to understand and explain it to customers (no engineering background required)
• Strong commercial awareness, including identifying growth opportunities and navigating renewals and retention
• 2+ years of customer-facing experience in SaaS, technology, consulting, or similarly complex environments
• Ability to quickly build fluency in a complex platform and connect its capabilities to customer outcomes
• Proactive, consultative approach — curious about the "why" behind customer requests, not just the "what."
• Demonstrated ability to navigate enterprise organizations and build multithreaded relationships across functions and seniority levels, communicating confidently with stakeholders from hands-on users to senior executives
• Comfortable working independently and collaboratively in a fast-paced environment with strong sense of ownership and accountability for customer outcomes
• Ability to work in a hybrid capacity from our London office and support customers across the Americas and NoAM
• Experience with third-party risk, supply chain risk, procurement, regulatory compliance, due diligence or adjacent disciplines is an advantage

Preferred

• Experience with Gainsight or another dedicated Customer Success platform is a plus