Customer Success Manager (Chinese Speaker)

Join Qualifyze, a company dedicated to reducing risk and accelerating innovation in life sciences. As a Customer Success Manager, you will be the main point of contact for a portfolio of accounts in the APAC market, driving customer satisfaction, retention, and adoption. You will collaborate with cross-functional teams and support customers throughout their journey with our solutions. Enjoy flexible schedules, free drinks at the office, regular company events, mentoring and career development, and the opportunity to work from another country for up to 3 months a year.

GBP 31,000 - 42,000

Responsibilities

• 建立和维护与制药客户的强大关系，确保客户在整个生命周期内获得高满意度。
• 管理APAC市场的客户组合，作为客户生命周期中的主要联系人，推动客户满意度、保留和采用。

Requirements

• 与高级客户成功经理、客户经理和跨职能团队合作，提供无缝、高影响力的客户体验。
• Excellent communication and interpersonal skills in English and Chinese. Any additional languages are a plus
• Interest in the pharma or life sciences industry

Strong organizational skills and attention to detail

• Comfortable in a dynamic, fast-paced, and changing environment — previous experience in a startup or scale-up is a strong plus
• A proactive and solution-oriented mindset, with the ability to work independently and as part of a team

Preferred

• Proven experience in a customer-facing role (Customer Success, Account Management, Client Support or similar)
• Experience working with CRM tools (HubSpot preferred)