Customer Support Specialist
- Mountain View, United States
- Mid Level
- Posted
Seeking motivated individuals committed to delivering exceptional customer service for our customers.
Responsibilities
- Provide top notch support to customers via phone and email
- Troubleshoot and exercise excellent judgement to address customer issues
- Take ownership of tasks and bring them to completion
- Make recommendations to improve service based on feature requests and bugs
- Outbound call to potential customers to answer questions and book appointments
Requirements
- Minimum 1-2 years of experience in customer service
- Positive attitude and commitment to providing a great customer experience
- Excellent written and verbal communication skills
Detail-oriented and highly-organized
- Exceptional time management skills and ability to respond to inquiries quickly and effectively
- Tech savvy and able to guide customers and mechanics through app and site
- Bachelor's degree or equivalent
- We offer competitive pay / equity / benefits and other perks. Beyond that, we offer an opportunity to build something meaningful. Your work will redefine a massive industry ($150B a year), which is begging for disruption. You will empower thousands of mechanics to live a better life. We’re growing fast and offering the opportunity to build something that really matters and leave a legacy.