Customer Service Representative

At YourMechanic, we have a vision that car repair should be as easy as buying a book on Amazon. We believe that life is too short to spend time in the waiting room of an auto shop. We believe that people deserve a car repair experience that is hassle-free and totally transparent. At YourMechanic, we are making this happen. With a few clicks on our app or website, a top-rated mechanic comes to your home or office to fix your car. Welcome to Car Repair 2.0!

We are looking for a Customer Service Representative to provide support to our customers and mechanic partners nationwide. The ideal candidate is comfortable working for a startup and committed to creating a top-notch experience for our customers and partners.

About yourmechanic

). You will empower thousands of mechanics to live a better life. We’re growing fast and offering the opportunity to build something that really matters.

Responsibilities

• Provide high quality service and support to both customers and partners via phone as well as email, text, and/or chat
• Solve problems and thoughtfully address issues experienced by customers and partners
• Own your responsibilities and tasks
• ProactiveIy seek opportunities for improving service and process

Requirements

Minimum 1-2 years of experience in customer service

• Excellent organizational, analytical, communication (written and oral), and interpersonal skills
• Exceptional time management skills and ability to respond to inquiries quickly and effectively
• Bachelor's degree or equivalent

Benefits

• We offer competitive pay / equity / benefits and other perks. Beyond that, we offer an opportunity to build something meaningful. Your work will redefine a massive industry ($150B a year), which is begging for disruption (read more here: