Tax Resolution Advocate

Join Gusto as a Tax Resolution Advocate, where you'll use your payroll expertise to enhance customer experience by resolving tax notices and delivering exceptional service. You'll research payroll discrepancies, communicate with tax agencies, and collaborate with cross-functional teams. This hands-on role requires strong analytical skills, attention to detail, and the ability to thrive in a fast-paced environment. Enjoy a range of benefits, including gender-affirming care, family support, mental health resources, and more.

Responsibilities

• Provide exceptional service to customers by simplifying the tax notice experience and resolving payroll tax notices.
• Research and resolve payroll tax notices on behalf of customers, collaborating with Compliance, Engagement, and Tax Operations teams.
• Communicate with government agencies to represent the company and advocate for customers under supervision.
• Commitment to personal high standards and a desire to contribute to team and company goals

Requirements

• 2-4 years of payroll experience, notice resolution experience is a plus
• Dedicated to providing an exceptional customer experience during key moments in our customers' journey
• Strong analytical and problem-solving skills with guidance to resolve issues from complex variables
• Highly organized and proactive in improving processes

Ability to work collaboratively with cross-functional teams

• Excellent communication skills, both written and verbal, with the ability to simplify complex topics
• AI Fluency: Capable of using current AI tools and have a mindset to help create and shape new AI tool functionality
• Capability to manage multiple priorities within a high-volume, fast-paced environment and adapt to shifting priorities daily
• Team player who enjoys collaborating and contributing to team success