AI Operations Program Manager (Benefits)

Join Gusto as an AI Operations Program Manager, where you will build and run Benefits Labs, the system that governs how Gusto's Benefits organization tests, validates, and scales operational change. You will own the full Labs lifecycle, design and run AI agents and automations, and continuously improve the system that governs operational change across Benefits. This role requires strong data fluency, cross-functional leadership, and a proven track record of ownership in complex, cross-functional work.

Responsibilities

• Assumer la responsabilité de l'ensemble du cycle de vie des Laboratoires, y compris l'admission, la conception des pilotes, l'exécution, la gouvernance, la mesure et les recommandations.
• Concevoir et exécuter des agents, des automatisations et des flux de travail qui alimentent le triage du travail, l'exécution des pilotes et la génération de preuves.
• Identifier les inefficacités dans la manière dont le changement opérationnel se déplace dans l'organisation et convertir les problèmes répétables en flux de travail évolutifs et alimentés par l'IA.
• Strong data fluency: You can structure problems, define success metrics, and turn data into clear, decision-driving narratives
• Operator + coach: You raise the quality of work around you through direct feedback, clear standards, and accountability

Requirements

• Experience in benefits, insurance, or brokerage operations. Experience working with operational metrics (e.g., cycle time, quality, throughput). Direct experience building or managing AI agents in a production or operational context
• Cross-functional leader: You’ve led initiatives across product, engineering, and operations and can drive alignment without direct authority
• AI-native builder (core requirement): You don’t just use AI tools. You build with them. You’ve designed and deployed AI agents, automations, or workflows that execute multi-step work, and you’ve measured the leverage created. This is required for success in this role
• Systems thinker: You identify root causes at the process level and build solutions that scale. You improve how teams operate, not just your own output
• Comfort with ambiguity: You create structure where none exists and move work forward without perfect information
• Proven ownership: You’ve owned outcomes across complex, cross-functional work and consistently delivered results end-to-end
• 4+ years in operations, program management, or business operations in a SaaS, technology, or operationally complex environment

Pay

USD 98,725 - 116,000