Customer Success Manager (Enterprise)

Join Schoolinks, a fast-growing company in the education technology sector. As a Customer Success Manager, you will lead complex district implementations, build relationships with directors and executives, facilitate the renewal process, and provide feedback to the product team. You will work in a collaborative team environment and have the opportunity for professional growth and development.

Responsibilities

• Collaborate with the team to meet engagement, usage, and renewal targets for your portfolio of districts.
• Build and maintain relationships with directors and executives at each district, facilitating the renewal process.
• Provide structured customer feedback to the Product Team and continuously document problems and challenges faced by districts.

Requirements

• Ability to close renewal and multi-thread to discover expansion opportunities
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
• 3+ years experience in implementation and customer success for a SaaS company

Strong interpersonal skills

• Positive attitude - you can stay optimistic in high stress situations
• Ability to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events. This travel largely occurs during Back to School time between August-October
• Experience or Ability to work in a remote environment
• Project management skills (understand task dependencies/sequence and manage of tasks)
• 5+ Years Professional Experience in a Customer Success position
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required

Preferred

• Experience in ClassLink/Clever, SFTP preferred

Pay

USD 90,000 - 125,000