Customer Success Manager (SMB / Scale Team)

Join the Schoolinks Customer Success Team as a Customer Success Manager. In this role, you will support smaller school districts across the country, using data to drive strategy and project management. You will build and maintain relationships with directors and executives at each district, facilitate the renewal process, and provide feedback to the Product Team. This position offers a collaborative work environment, competitive benefits, and opportunities for professional growth.

Responsibilities

• Collaborate with the team to meet engagement, usage, and renewal targets for your portfolio of districts.
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
• Build and maintain director and executive level relationships at each of your districts, facilitating the renewal process.

Requirements

• Strong ability to multi-task and manage a large book of business

Strong interpersonal skills

• 1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)
• Positive attitude - you can stay optimistic in high stress situations

3+ Years Professional Experience

• Experience or Ability to work in a remote environment
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
• Ability to close renewal and multi-thread to discover expansion opportunities
• Ability to Travel 10% of the time to customer meetings, trainings, occasional conferences and company offsite events (This is mostly during back to school season, August - October)
• Project management skills (understand task dependencies/sequence and manage of tasks)
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required

Pay

USD 70,000 - 90,000