VP of Client Services

• Join Nortal for your next big adventure. We are seeking
• VP of Client Services

About nortal

Why join Nortal

We champion autonomy, open communication, and respect for diversity as our core values.

As a VP of Client Services, you will own and grow our portfolio of US clients by 10–15%+ every year. You'll lead a team of Customer Success Managers (CSMs), be the senior relationship holder for our clients' leaders, and own the portfolio's revenue forecast and margin.

Responsibilities

• to join our team, grow with us, and teach us a few things along the way.

Grow the US portfolio

• Manage our portfolio of US clients and grow each account to $20M+ in annual revenue.
• Spot growth potential across the current portfolio: new business units, new stakeholders, and new service lines we can sell to clients we already serve.
• Build a yearly growth plan per account: where we'll expand, what's at risk, and what we'll do about both.
• Lead renewals, contract extensions, and rate negotiations.

Lead the Client Success team

• Lead, coach, and grow a team of CSMs so they hit their account growth targets.
• Set clear goals per CSM and account, and review progress every month.
• Raise the bar on how the team plans accounts, runs business reviews, and works in the CRM.

Build a network inside our clients

• Build trusted relationships with client executives, from IT leaders to the C-suite.
• Map each client's organization and widen our network beyond our first contacts.
• Keep in touch with contacts who change companies, and turn those moves into new opportunities and referrals.

Protect service quality

• Work with Delivery and Technology to make sure we deliver with quality and sell what we can deliver well.
• Step in early when a client is unhappy, and stay until the problem is fixed.
• Run quarterly business reviews that show the value we delivered and agree on what comes next.

Own the numbers

• Own the portfolio's revenue forecast, and explain any gap before it becomes a surprise.
• Track margin per project and account, and act when it slips.
• Work with Finance on monthly forecasting, budget, and pricing decisions.

Benefits

• We believe in a work model focused on impact, providing you with the flexibility to balance your professional success with your personal well-being.
• Join our close-knit LATAM remote team and connect through tech talks, virtual coffee breaks, and team-building activities.
• Our People Care team is here to support you throughout your journey, from wellness check-ins to professional growth.
• Competitive USD salary.

100% remote work

• While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM.
• Take the time you need according to your country’s regulations while receiving your full salary.
• Focus on your health without stress. Take the necessary time to recover and feel better.
• Spend it on the perks you love to enhance your work-life balance.
• Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community.
• Enjoy an extra day off during your birthday week to celebrate in style with friends and family.