Manager - CX Microsoft Engineering

The Engineering Manager leads and mentors the software development team, defining technical vision and ensuring alignment with organizational goals. This is a hands-on role involving implementing best practices, driving process improvements, and managing team performance through goal setting and reviews.

About Shi

• Us Since 1989, SHI International Corp. has helped organizations change the world through technology.
• We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
• Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
• But the heartbeat of SHI is our employees – all 7,000 of them.
• If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

• Manager collaborates with cross-functional teams, facilitates agile ceremonies, provides technical guidance, and builds a high-performing team by recruiting and retaining top talent.
• In addition, the Engineering Manager should have experience with relevant modern development technologies such as C#, JavaScript, TypeScript, Node.js, and RESTful services, along with working knowledge of relational databases, automation, and infrastructure technologies.
• Description Lead and mentor the software development or engineering team, including hiring, training, and performance evaluation.
• Define and communicate the technical vision and roadmap, ensuring alignment with organizational goals and customer requirements.
• Design, develop, and implement new software features or modifications to existing software.
• Collaborate with cross-functional teams, including product, sales, and stakeholders, to ensure project alignment and goal achievement.
• Implement and enforce best practices for software development, including code quality, testing, and deployment.
• Drive process improvements and automation to enhance team efficiency and product delivery.
• Manage team performance through setting goals, conducting reviews, and using data-driven assessments.
• Facilitate agile ceremonies and ensure adherence to agile principles and methodologies.
• Provide technical guidance and support, including resolving escalations and troubleshooting issues.
• Conduct regular code reviews to ensure any code being released to Production is meeting the agreed standards.
• Build and maintain a high-performing team by recruiting, onboarding, and retaining world-class talent.
• Communicate team progress, goals, and vision to the broader organization and stakeholders.
• Set and manage engineering deadlines and ensure their accuracy, as agreed with the Product Leadership team Behaviors and Competencies Collaboration: Can take ownership of team initiatives, foster a collaborative environment, and ensure that all team members feel valued and heard.
• Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
• Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
• Can take ownership of complex strategic initiatives, coordinate cross-functional teams, and ensure successful implementation and outcome.
• Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
• Can identify major areas for improvement, implement major changes, and support others in their continuous improvement efforts.
• Can take ownership of complex task management, collaborate with others to align priorities, and drive team efficiency.

Requirements

• Can demonstrate a high level of technical expertise in a specified area and can serve as a resource for others.
• Can use advanced analytical techniques to solve complex problems, draw insights, and communicate the solutions effectively.
• Can oversee multiple projects, maintaining a high level of detail orientation, identifying errors or inconsistencies in work, and ensuring accuracy across all tasks.
• Level Requirements The expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet. - Expert Ability to implement and manage DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams. - Expert Proficiency in using SQL for database management, including tasks such as querying, updating, and managing relational databases to efficiently handle data retrieval and manipulation - Expert In-depth understanding of the structured practices and workflows involved in the software development lifecycle (SDLC), from requirements gathering and coding to testing and deployment. - Expert Proficiency in facilitating Agile Scrum practices, guiding teams through the Scrum framework to ensure efficient and successful project delivery. - Expert Other Requirements Completed Bachelor’s Degree or relevant work experience required 3+ years of experience in a similar role 3+ years of experience in software engineering 1+ years of experience in people management preferred Ability to travel 20% Ability to work flexible hours Hybrid The estimated annual pay range for this position is $150,000 - $225,000 which includes a base salary and bonus.

Pay

The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits

• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Skill

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status