Managed Services Engineer

We are seeking a Systems Engineer to join our Managed Service Provider (MSP) team. This role supports the implementation, administration, and troubleshooting of Windows Server environments, Microsoft infrastructure services, and business-critical applications across multiple customer environments. The ideal candidate brings solid on-premises Microsoft experience, practical troubleshooting and documentation skills, and the ability to work effectively with customers and senior technical team members across cloud and hybrid environments.

About Shi

• Us Since 1989, SHI International Corp. has helped organizations change the world through technology.
• We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
• Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
• But the heartbeat of SHI is our employees – all 7,000 of them.
• If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

• Description Implement, administer, and support Windows Server environments across multiple MSP customers using established standards and procedures.
• Deploy, configure, upgrade, and troubleshoot Microsoft infrastructure services, including Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, file and print services, and related Windows roles and features.
• Support hybrid identity and access solutions integrating on-premises Active Directory with Microsoft Entra ID and associated synchronization technologies.
• Install, configure, maintain, and troubleshoot Microsoft and third-party server applications, middleware, web services, scheduled services, and application dependencies.
• Participate in server builds, platform upgrades, application migrations, hardware refreshes, and data center modernization initiatives.
• Troubleshoot operating system, authentication, application, virtualization, storage, backup, and performance issues, escalating complex problems when appropriate.
• Apply security hardening, patching, vulnerability remediation, configuration standards, and privileged-access practices to maintain secure and supportable environments.
• Implement and support highly available and resilient solutions using Windows failover clustering, load balancing, virtualization, backup, replication, and disaster recovery technologies under established designs.
• Create and maintain PowerShell scripts for administration, reporting, health checks, and repeatable operational tasks.
• Create and maintain build documents, support procedures, configuration records, and knowledge articles, and contribute to solution documentation.
• Work with customer stakeholders and senior technical resources to gather requirements, communicate progress and risk, and support implementation and transition to operations.
• Collaborate with networking, security, cloud, database, and application teams to deliver solutions and resolve cross-platform incidents.
• Participate in an on-call rotation and provide support for critical incidents, problem management, and service restoration.
• Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
• Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.
• Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
• Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
• Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.
• Can actively seek feedback and use it constructively for personal growth.

Requirements

• Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.
• Can consistently use time effectively, balance multiple tasks, and meet deadlines.
• Level Requirements 3+ years of relevant experience as a Systems Engineer, Windows Engineer, Infrastructure Engineer, Systems Administrator, or similar role within an MSP or enterprise environment.
• Working knowledge of current and commonly deployed Windows Server versions, including installation, configuration, lifecycle management, patching, security, performance monitoring, and troubleshooting.
• Hands-on experience with Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, trusts, replication, authentication, and identity-related troubleshooting.
• Experience supporting Microsoft server platforms and services such as IIS, Remote Desktop Services, Windows file services, failover clustering, and Microsoft SQL Server infrastructure dependencies.
• Experience supporting enterprise applications, including installation, upgrades, service accounts, certificates, dependencies, integrations, performance monitoring, and vendor escalation.
• Experience with Hyper-V and/or VMware virtualization, including virtual machine lifecycle management, clustering, capacity, performance, and high-availability concepts.
• PowerShell skills for administration, data collection, and repeatable operational tasks.
• Familiarity with enterprise server hardware and storage platforms, including firmware, drivers, RAID, SAN/NAS connectivity, multipathing, and hardware diagnostics.
• Experience with backup, recovery, replication, and disaster recovery processes for Windows workloads and applications.
• Networking & Hybrid Environments Understanding of TCP/IP, routing, switching, VLANs, firewalls, load balancers, name resolution, certificates, and network troubleshooting as they relate to Microsoft systems and applications.
• Familiarity with Microsoft Entra ID, Azure integration, and hybrid management concepts, along with practical experience supporting on-premises environments.
• & Professional Skills Ability to follow established designs and implementation plans, contribute to migration and testing activities, and produce clear operational documentation.
• Strong analytical, troubleshooting, documentation, communication, and customer service skills.
• Ability to effectively participate in technical discussions, manage assigned priorities, and escalate issues appropriately.
• Practical implementation skills and sound technical judgment.
• Strong operational discipline and attention to detail.
• Ability to take ownership of assigned work and prioritize responsibilities effectively.
• Strong cross-functional collaboration and knowledge-sharing skills.
• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent work experience.
• Ability to work effectively with customer stakeholders and senior technical resources.
• Ability to support multiple customer environments within an MSP setting.
• Ability to collaborate across networking, security, cloud, database, and application teams.
• Ability to participate in an on-call rotation and support critical incidents, problem management, and service restoration.
• Strong customer focus and clear technical communication.

Preferred

• Requirements Relevant Microsoft certifications in Windows Server, hybrid administration, identity, security, or Azure, or comparable demonstrated expertise.
• Experience with Microsoft System Center, Windows Admin Center, endpoint or server management platforms, monitoring tools, and configuration-management technologies.
• Experience with Microsoft Exchange Server, Active Directory Federation Services, public key infrastructure, SQL Server administration, or other specialized Microsoft server products.
• Experience working in regulated environments and implementing controls aligned with frameworks such as PCI DSS, HIPAA, CIS, or NIST.
• ITIL Foundation certification or practical experience with incident, problem, change, and configuration management processes.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Pay

• The base salary range for this position is $70,000 - $110,000.
• The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $85,000 - $140,000.
• The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits

• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.