Technical Account Manager

Join Equals, a leading payment service provider, as a Technical Account Manager. In this role, you will be the technical owner for a portfolio of clients, monitoring integration health, leading technical responses to incidents, and scoping new products and markets. You will work closely with the Platform Account Manager and have the opportunity for career progression and development. Benefits include a contributory pension, health insurance, and 25 days of holiday per year.

Be the named technical contact for a portfolio of programme-manager clients after go-live, ensuring a deep understanding of each client's integration or white-label setup.

Responsibilities

• Monitor integration health and act on errors, failures, and degradation before the client feels them, leading the technical response to incidents.
• Scope new products, markets, and use cases for existing clients with Solutions Engineering, ensuring expansion is technically sound.
• Organised across many clients and requests
• Explains technical issues in plain language to non-technical people
• Proactive: spots the problem before the client does
• Calm and clear under pressure

Requirements

• Has worked through incidents with engineering teams and communicated them clearly to clients
• Strong on REST APIs, webhooks, authentication and logs; can diagnose an integration problem from the evidence
• Three or more years as a Technical Account Manager, integration engineer, technical support lead or solutions engineer in an API-first business, ideally payments or fintech
• Has managed technical relationships with enterprise or platform clients

Preferred

• Knowledge of payments, card issuing, banking-as-a-service or embedded finance is a strong advantage
• Works well with account management, engineering and operations