Senior Technical Account Manager

Join our team as a Senior Technical Account Manager, where you will manage a portfolio of complex and high-value accounts, driving adoption, retention, and growth. You will serve as a trusted technical advisor, providing insights and support for renewals and commercial conversations. Your expertise in Lighthouse products and integrations will be essential in helping our customers realize measurable business value.

Establish and maintain strong technical relationships with a portfolio of complex managed accounts, partnering closely with Account Executives to drive adoption, retention, and growth.

About Lighthouse

Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!

Responsibilities

• Serve as a senior subject matter expert across Lighthouse products, integrations, data, and AI capabilities, providing technical insights to support renewals and commercial conversations.
• Proactively identify adoption gaps, technical risks, expansion opportunities, and churn signals, and develop account-specific adoption plans that connect Lighthouse capabilities to customer business outcomes.