IT Lead

Join our team as an IT Lead, where you will be responsible for owning our global network and providing technical direction to a growing IT team. This hands-on role will involve network and VPN modernization, advising senior systems administrators, and mentoring the team. You will also drive our SSO rollout and the integration of AI into business-critical systems. The ideal candidate will have 5-8 years of experience in IT operations, systems, or network administration, with a strong technical background across networking, identity, and endpoint management.

Posséder et moderniser le réseau mondial de l'entreprise, en fournissant des conseils techniques à l'équipe informatique.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply

Research has shown that minorities and underrepresented groups often only apply when they feel 100% qualified

Hands-on experience with AI governance, such as acceptable-use policy and cost monitoring

About Trulioo

AI fluency: you build AI-assisted workflows into your own work, direct AI tools on real tasks, and verify their output with sound judgment before relying on it

Responsibilities

• Diriger le déploiement de l'authentification unique (SSO) et l'intégration de l'intelligence artificielle dans les systèmes critiques.
• Améliorer la maturité opérationnelle de la fonction de service informatique, en établissant des rapports mensuels et des pratiques de gestion des changements.
• Strong technical background across networking, identity, and endpoint management, with the judgment to evaluate options and recommend a technical direction to senior administrators
• Coaching skills and the patience to build technical ownership in newer team members

Requirements

• 5–8 years of experience in IT operations, systems, or network administration, including at least 2 years in a senior technical role advising team members on technical decisions and troubleshooting complex issues
• Some experience with software procurement or vendor management, with in-house training to build the rest
• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
• Comfort owning ambiguous, cross-functional problems without an existing playbook
• Working knowledge of SSO and identity concepts (SAML, OIDC), plus experience building or improving change-management and documentation practices from a low baseline
• Experience with the following tools/technology: Cisco Meraki networking, mesh VPN or zero-trust network access platforms, SSO and identity platforms (SAML, OIDC), endpoint management (Intune, Jamf, or equivalent), and ITSM tooling (Jira Service Management or similar)
• Deep hands-on experience administering multi-site enterprise networks, including evaluating and rolling out modern VPN and zero-trust network access solutions such as mesh-based architectures
• Clear, direct written and verbal communication, including the ability to explain technical trade-offs to senior engineers and non-technical stakeholders
• ITIL Foundation or equivalent process certification

Preferred

• Cloud fundamentals across AWS, Azure, or GCP, as our cloud footprint and the expertise we need in this area will grow from 2027 onward