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Customer Support Specialist

Weploy

We’re looking for multiple Customer Support Specialists to join a busy Client Services team in Sydney CBD. With five positions available and potential for further opportunities, this is a great chance to put your customer service skills to use in a supportive, fast-paced environment, with the potential for longer-term opportunities.

Responsibilities

  • You’ll join a Client Services team of approximately 12 people, helping manage customer enquiries during a period of increased volumes and ongoing changes to products and services.
  • The role involves a combination of inbound phone support, email enquiries and administrative tasks. You’ll work closely with internal teams to help customers understand processes, navigate their enquiries and access the right information.
  • This is a customer-focused support role rather than a claims processing or financial advice position. You’ll help customers understand general product features and next steps, ensuring enquiries are handled professionally and efficiently.
  • Respond to high-volume inbound customer enquiries via phone and email.
  • Assist with general enquiries relating to investment, education and funeral bonds.
  • Explain processes, provide general product information and guide customers through the appropriate next steps.
  • Liaise with internal teams to help resolve customer enquiries.
  • Complete administrative tasks and maintain accurate customer information.
  • Manage challenging conversations professionally, particularly around invoicing, delayed payments and customer concerns.
  • Follow internal procedures, reference guides and step-by-step resources to ensure accurate and consistent support.
  • Take ownership of your learning and build product knowledge as you become more familiar with the role.
  • You’ll balance phone-based customer support with email enquiries and administrative work. The wider team handles approximately 100–150 calls per day, alongside around 20–30 email enquiries daily.

Requirements

  • Based in Sydney CBD, the role offers a hybrid working arrangement, with approximately two days per week in the office once you’re up and running. Initial training will require
  • 2–3 days in the office to help you learn the systems, build your product knowledge and gain confidence in the role.
  • We’re looking for resilient, customer-focused individuals who enjoy helping people and can remain calm and professional when handling challenging situations.
  • Previous experience in customer service, contact centres or a similar customer-facing environment.
  • Confidence handling inbound phone enquiries and a genuine willingness to spend much of your day on the phones.
  • Strong communication skills, empathy and the ability to build rapport with different customers.
  • Excellent conflict resolution skills and the ability to manage difficult conversations professionally.
  • Resilience and the ability to remain composed in a high-volume environment.
  • A proactive, outcome-driven attitude and a willingness to take ownership of your learning.
  • Strong attention to detail and the ability to follow processes and reference guides.
  • Experience in financial services, banking, superannuation, investments or a similar environment would be advantageous, but is not essential.
  • Interested?
  • If you enjoy customer service, thrive in a fast-paced environment and are looking for an opportunity with potential to grow into something longer term, we’d love to hear from you. Apply now to be considered!

Pay

$37.58 per hour + super

This is an initial

  • 6-week assignment, with the possibility of extension or permanency for the right candidates.
  • What’s on Offer?

Location

Sydney CBD, close to public transport

Duration

Initial 6-week assignment, with potential for extension or permanency

Hours

Full-time preferred, with part-time options of 3–4 days per week considered

Roster

Likely 8:30 am – 5:00 pm, with operating hours potentially extending from 7:00 am – 7:00 pm

What Does a Typical Day Look Like?

You’ll need to be comfortable working in a busy environment where priorities can change, customers may be frustrated and new information or processes need to be learned quickly.