Customer service specialist

About the Opportunity

We're looking for a friendly, adaptable and customer-focused Customer Service Consultant to join a well-established team within the waste management industry.

Based in Braeside, you'll be the first point of contact for customers, assisting with general enquiries, waste collection bookings, invoice queries and service-related requests.

This is an initial 2-month contract, ideal for someone looking for an immediate opportunity to utilise their customer service skills within a supportive and collaborative team.

What You'll Be Doing

Responding to inbound customer enquiries via phone and email.

Assisting customers with waste collection bookings and service requests.

Managing enquiries relating to missed bin collections and waste services.

Investigating and responding to invoice queries and discrepancies.

Communicating clearly and professionally with customers and internal stakeholders.

Using internal systems to update customer information and manage service requests.

Ensuring all customer enquiries are handled efficiently and accurately.

What We're Looking For

We're looking for someone who is reliable, switched-on and brings a positive attitude to the team.

Ideally, you'll have:

Previous experience in a customer service or call centre environment.

Excellent verbal and written communication skills.

Confidence handling inbound calls and managing customer enquiries.

Strong email writing skills, with the ability to communicate clearly and professionally.

Good attention to detail, particularly when reviewing invoices and customer information.

The ability to adapt to changing priorities and learn new systems quickly.

A proactive approach, strong work ethic and reliable attendance.

Desirable experience:

Exposure to Microsoft Dynamics.

Experience using phone systems such as 8x8.

Previous experience in administration, billing or service-based industries.

What's on Offer?

Monday to Friday, 9:00 am – 5:00 pm.

$37.58 per hour + superannuation

Initial 2-month contract.

Immediate start.

Supportive and welcoming team environment.

A positive workplace culture with regular team celebrations, lunches and social events.

Location & Requirements

Based in Braeside, VIC.

A current driver's licence and access to your own vehicle are essential, as the location is not easily accessible by public transport.

Full Australian working rights are required.

Office-based.

Interested?

If you're a reliable and customer-focused individual who enjoys helping people and working as part of a supportive team, we'd love to hear from you!

Apply now to be considered.