Sr. Diagnostic Support Engineer

Join MSX International, a leading partner to automotive OEMs and mobility companies worldwide. As a Sr. Diagnostic Support Engineer, you will be responsible for monitoring DTC and CAN parameters, providing customer assistance, coordinating with dealers, and tracking issue resolution. This role requires strong problem-solving and communication skills, familiarity with DMS systems and vehicle diagnostics, and the ability to work in a 24/7 environment.

• Monitor DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center 24/7, and raise tickets immediately when an issue is detected.
• Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues, and coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner.
• Track and report KPI targets in the required format, and conduct job card analysis, focusing on cost avoidance, analytics, and reporting for continuous improvement.