Technical Support Engineer Associate

• Join MSX International as a Technical Support Engineer Associate. In this role, you will provide technical support to users for a wide range of computer-related issues, troubleshoot and analyze user problems, and recommend solutions. You will also update the knowledge base with process changes and participate in knowledge transfer for system enhancements. Ideal candidates should have experience with Microsoft Windows Operating Systems and Microsoft Productivity Tools.
• Actively listen to user problems, analyze, troubleshoot, and identify issues related to desktop functionality, network connectivity, and application support.
• Conduct research to identify known and emerging issues, write appropriate documentation for workarounds and fixes, and publish to the SSC Knowledge Base.
• Recommend solutions to users to resolve their problems, help them implement the solution, and confirm that the problem has been resolved.

Ideal Experience, Knowledge & Skills *(What abilities should they have?)*

• Experience of using Microsoft Windows Operating Systems
• Proven experience 3-5 years of using Microsoft Productivity Tools : O365, Azure Identity, Sharepoint
• Experience of other technologies (Tableau , Microsoft Power BI , Liferay) would be advantageous.

## Additional Information

**At MSX we Value:**

• Getting it done
• Proving our words with our actions
• Creating a better tomorrow for our clients, every single day
• Fearlessly exploring new roads
• Delivering on our commitments
• Being exceptional teammates

**We expect everyone at MSX to:**

• Be decisive, solutions oriented and results focused
• Hold themselves and others accountable to commitments
• Focus on delivering great outcomes for their internal or external customers, and can respectfully and constructively challenge key stakeholders to consider better solutions
• Overcome challenges with positivity and creativity
• Be adaptable and open to change, and motivated to explore new and improved ways of working

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success.

As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.