Senior Diagnostic Software Support Engineer

• Join MSX International, a leading partner in the automotive industry for over 25 years. As a Senior Diagnostic Software Support Engineer, you will be the workshop's senior diagnostic authority, responsible for resolving complex premium-vehicle faults, managing escalations, performing advanced ECU programming and network diagnostics, and mentoring other technicians. You will work closely with Service Advisors, Parts, Warranty, and OEM technical teams, and follow workshop quality, safety, ESD, and high-voltage procedures.
• Diagnose escalated, intermittent, cross-domain and network-related vehicle faults, and perform complex ECU programming, coding, software updates and adaptations.
• Lead technical escalations and prepare structured cases for OEM support where required, capturing and interpreting diagnostic logs and traces.
• Mentor junior and mid-level technicians on diagnostic process, tools and quality standards, and maintain accurate job-card, warranty and technical documentation.

**Required Qualifications**

• Diploma or in Automobile, Electrical or Electronics Engineering.
• Hands-on premium OEM diagnostic experience.
• Proven ECU programming/coding and advanced CAN diagnostic capability.
• Experience with complex diagnostic case handling and technical documentation.
• Strong communication and mentoring capability.

## Additional Information

**Preferred Skills**

• OEM Master Technician or equivalent certification.
• Experience with XENTRY, ISTA, ODIS, PIWIS or equivalent OEM tools.
• UDS / ISO 14229 awareness; ODX familiarity.
• CANalyzer, CANoe or equivalent network-analysis exposure.
• ADAS calibration and EV/high-voltage safety awareness.

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success.

As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.