Senior IT Systems Administrator

Join HackerRank, a leading technical hiring platform, as a Senior IT Systems Administrator. In this hands-on role, you will provide IT support for the Bay Area office and employees across the AMER and EMEA regions. You will administer the macOS endpoint environment, identity and access platform, and core SaaS applications. You will also manage the lifecycle of IT assets, support onboarding and offboarding, and lead IT projects. Enjoy a range of benefits, including a MacBook Pro, comprehensive health plans, employee stock options, and generous PTO.

Provide hands-on IT support for the Bay Area office and support employees across the AMER and EMEA regions, administering the macOS endpoint environment, identity and access platform, and core SaaS applications.

Responsibilities

• Serve as an escalation point for complex endpoint, identity, application and connectivity issues, and support onboarding, internal transfers and offboarding by ensuring accounts, access and equipment are provisioned or removed accurately and on time.
• Lead assigned IT projects from requirements gathering through implementation, documentation and adoption, and identify opportunities to automate repetitive IT workflows.
• You take ownership of problems and remain accountable until they are resolved
• Experience supporting business applications such as Google Workspace, Microsoft 365, Notion, Linear, Slack and Zoom
• You enjoy combining hands-on employee support with systems and process improvement

Requirements

• Five or more years of relevant experience in corporate IT support, systems administration or IT operations

Experience administering Okta or another enterprise identity provider

• You apply sound judgement when handling access, employee information and security-sensitive issues
• Experience working through an IT service-management or ticketing system against defined service levels
• Strong written and verbal communication skills, including explaining technical concepts to non-technical employees
• You can establish structure and priorities in a fast-changing environment
• You look beyond the immediate request to identify root causes and scalable solutions
• You work effectively both independently and as part of a distributed team
• Strong troubleshooting and analytical skills, and the ability to manage several competing requests and projects while meeting deadlines
• Experience managing employee onboarding, offboarding, access provisioning and hardware lifecycles
• You communicate proactively and build trust with employees, partners and vendors
• Hands-on experience administering macOS endpoints in a corporate environment, with strong experience in Jamf or a comparable MDM platform
• Experience working in a distributed, high-growth or startup technology environment
• Experience supporting office networks, conference-room technology and workplace IT systems
• Familiarity with SOC 2, ISO 27001 or comparable security and compliance environments
• Relevant Jamf, Okta, Apple, ITIL or CompTIA certification

Preferred

• Experience managing vendors, managed-service providers and international hardware logistics
• Experience automating IT workflows through scripting, APIs or workflow-automation tools

Pay

USD 135,000 - 148,000