Customer Account Manager (Strategic · West)

Join HackerRank as an Enterprise Customer Account Manager, where you'll own relationships with strategic customers and guide them through every stage of their journey. This role requires a blend of strategy, execution, and relationship depth, as you'll act as the captain for your accounts, orchestrating internal and customer teams, solving challenges, and ensuring every customer achieves tangible outcomes. Preferred locations include the San Francisco Bay Area, New York City, Los Angeles, and Seattle, with remote work options available for some locations.

Bring 5+ years of SaaS enterprise account management experience, ideally in fast-scaling environments

About HackerRank

• Balance empathy with execution by understanding customer pain points while driving tangible business results
• Build trust and credibility with Fortune 500 customers, becoming a long-term advisor who drives strategic and measurable outcomes
• Treat excellence, speed, and impact as non-negotiable

Responsibilities

• Maintenir une connaissance fonctionnelle et processuelle complète des produits et services de HackerRank, ainsi que de la connaissance du marché et des menaces concurrentielles.
• Posséder et gérer votre portefeuille d'affaires (BoB) - en favorisant l'adoption, la rétention et l'expansion auprès des clients d'entreprise grâce à un partenariat approfondi et à des résultats mesurables.
• Développer et exécuter des stratégies de compte qui relient les objectifs des clients à la mission de HackerRank, en garantissant la réalisation de la valeur à long terme et la croissance.
• Combine product mastery with a keen sense of business impact, connecting the platform to customer value
• Comfort navigating cross-functional complexity to align internal teams and deliver unified customer outcomes
• Communicate and collaborate effectively, simplify complex ideas, engage confidently across audiences, and bring customer and internal teams together around shared goals

Requirements

• Be energized by building long-term partnerships more than short-term wins
• Stay resilient through challenges and seek to understand customers’ goals, industry shifts, and opportunities to create value
• Experience working with HR tech or developer ecosystems, especially within enterprise-scale organizations
• Own outcomes end-to-end and thrive in fast-moving, high-accountability environments
• Manage multiple enterprise accounts with precision, balancing structure, transparency, and consistent delivery

Preferred

• A background in driving multi-product adoption or leading high-growth, customer-centric initiatives

Pay

USD 200,000 - 250,000