Customer Success Intern

Join our University Program as a Customer Success Intern from June to August 2027. You'll work closely with our customer success team, gaining valuable insights into client relationships and helping ensure our customers' success and satisfaction. Responsibilities include onboarding new customers, monitoring customer accounts, gathering feedback, and contributing to the creation of Customer Success materials. This is a unique opportunity to learn about customer-centric strategies, improve your communication skills, and contribute to the growth of our client base.

Responsibilities

• Support the Customer Success team in engaging with clients throughout their lifecycle to maximize adoption of Symphony and reduce churn.
• Assist in onboarding new customers, helping them understand and utilize our products/services effectively.
• Monitor customer accounts, proactively identifying opportunities to provide value and address any concerns.

Requirements

• Proficiency in G-Suite, Microsoft Office or similar software
• Excellent organizational skills and attention to detail
• Empathetic and customer-oriented mindset, with a passion for helping others succeed
• Ability to work collaboratively in a team environment
• Enrolled in a degree program related to Business, Marketing, Communication, or a related field
• Strong communication skills, both written and verbal

Preferred

• Previous customer service or related experience is a plus