Premium Support Engineer (Weekend Shift)

Join Replit as a Premium Support Engineer, where you'll provide expert technical support to our highest-value customers. You'll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. This role requires strong debugging skills, excellent communication, and a proactive mindset. Enjoy a remote-first work environment with flexible hours and a range of benefits.

Responsibilities

• Provide swift, high-priority support to Premium customers, responding within strict SLAs.
• Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
• Lead customer-facing communications during outages or incidents, ensuring timely fixes and transparent communication.

Requirements

• Experience providing rapid-response support to high-value or enterprise customers
• Strong debugging skills with JavaScript, Python, or similar languages
• A proactive, ownership-driven mindset and genuine empathy for customers building on Replit
• Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure
• Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly
• Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities
• 3+ years in technical support, developer support, or systems engineering
• Has used Replit in the last 3 to 6 months
• Experience working with IDEs, terminals, or other common developer tools

Preferred

• Experience with AI tools (Claude, ChatGPT, etc.)

Pay

USD 185,000 - 210,000