Business Analytics Manager (Operations)

WHOOP, a leading performance optimization company, as a Business Analytics Manager (Operations). In this role, you will shape our data infrastructure, define performance metrics, and drive change across a global ecosystem of vendors and partners.

Responsibilities

• You will generate and drive the strategic analytic roadmap, own operational metrics, lead analytics for quarterly cost reduction initiatives, and contribute to S&OP reviews and Operations OKR check-ins.
• You will also partner with various teams to improve accuracy, vendor accountability, and overall member experience, collaborate with Data Engineering, build and maintain data assets, and manage and mentor a team of analysts.
• Shape data infrastructure, define performance metrics, and drive change across a global ecosystem of vendors and partners.
• Generate and drive the strategic analytic roadmap to identify exceptions and inefficiencies across the order lifecycle and translate them into actionable insights.
• Own operational metrics, ensuring clarity, alignment, and regular review across stakeholders; bridge operations and finance on forecasting, spend tracking, and variance analysis.
• Comfort representing analytics in cross-functional settings and demonstrated success in influencing senior stakeholders on strategic direction based on data-driven insights

Requirements

• This role is ideal for someone fluent in data and obsessed with uncovering operational inefficiencies that impact financial performance and the member experience
• 6+ years of experience in analytics, operations, supply chain, fulfillment, or logistics in a consumer business (eCommerce, hardware, CPG, or retail preferred)
• Experience managing or mentoring analysts. You should enjoy coaching and have a perspective on how to grow early-career analysts into workstream owners
• Proficiency in SQL; experience with dbt, Snowflake, or similar ELT/data warehouse platforms

Preferred

• Strong business judgment and ability to connect operational data to cost, experience, and strategic priorities
• Interested in the role, but don’t meet every qualification? We encourage you to still apply!

Pay

USD 150,000 - 180,000

Proven ability to operate at both strategic and tactical levels and context-switch between them without dropping quality