Key Account Manager

Join Jobber as a Key Account Manager, where you'll manage a portfolio of high-value accounts, drive retention, grow payment processing volume, and expand customer value. You'll act as a trusted business advisor, conducting regular business reviews and strategic planning sessions, and collaborating with other departments to ensure a seamless customer experience. This is an opportunity to make a significant impact on the company's revenue while growing your own skills and career.

Responsibilities

• Gérer un portefeuille d'environ 300 comptes à forte valeur, en se concentrant sur la rétention des clients, la croissance du volume de paiement brut (GPV) et la vente de mises à niveau.
• Établir des relations consultatives approfondies avec les clients clés, agir en tant que partenaire stratégique et non simplement comme un point de contact.
• Identifier et conduire les opportunités de vente incitative et de vente croisée, en mettant l'accent sur l'expansion et l'augmentation de la valeur à vie du client.

Requirements

• Ability to work independently and as part of a team
• Proven track record of over-achieving and exceeding revenue targets and retention goals - we’re looking for people who have exceeded 100% of their target for the last 6+ months
• Demonstrated success in in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
• Excellent communication, presentation, and negotiation skills
• Familiarity with Jobber's products and services
• Strong analytical and problem-solving skills
• Experience working with or in the home services industry (Nice To Have)
• Client-focused consultative mindset
• Proficiency with the challenger sales methodology