Technical Support Engineer (L2) - Compute

Mistral, a leading AI solutions provider, as a Technical Support Engineer (L2) in our new Compute Support team. In this hybrid L1/L2 support role, you will be the first point of contact for customers and internal teams, providing technical guidance, troubleshooting, and issue resolution for compute-related inquiries.

Responsibilities

• You will also serve as the escalation point for complex issues, leveraging your deep systems knowledge, Kubernetes expertise, and operational debugging skills.
• This is a support-focused role that blends system administration, customer-facing communication, and compute infrastructure expertise.
• Act as the first point of contact for customers and internal teams, providing timely and effective responses to compute-related inquiries.
• Serve as the L2 escalation point for Linux, Kubernetes, and compute infrastructure issues, providing deep technical troubleshooting.
• Create and maintain runbooks, playbooks, and internal documentation for common compute issues, and contribute to post-mortems with actionable follow-ups.