Staff Partner-Led Services Program Manager

Join SentinelOne, a leading cybersecurity company, as the Partner Led Services Director. In this global role, you will be responsible for building and scaling the Partner-Led Services program within Professional Services. You will define the operational strategy, govern partner performance, drive partner integration and alignment, and build a high-performing team. This position offers a range of benefits, including medical, dental, and vision coverage, unlimited time off, and a 401K plan.

About SentinelOne

• We’re looking for people who are relentlessly curious and committed to continuous learning
• Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes
• Leadership qualities, with the ability to guide and mentor delivery teams

Responsibilities

• Definire e attuare la strategia operativa per la fornitura di servizi guidati dai partner, iniziando come contributore individuale prima di assumere e gestire un team per scalare il programma.
• Governare e gestire le prestazioni dei partner, definendo il framework di responsabilità del partner, inclusi SLA e KPI, per mantenere gli standard di qualità di SentinelOne.
• Guidare l'integrazione e l'allineamento dei partner, garantendo che i partner forniscano servizi coerenti con le migliori pratiche attuali di SentinelOne e tengano il passo con le innovazioni.

Requirements

• A strong track record in metrics-driven environments, with measurable outcomes focused on KPIs such as customer satisfaction and partner quality scores
• Proven ability to collaborate and drive alignment across executive and cross-functional stakeholders, including sales, product, legal, operations, and customer experience

Ability to thrive in a dynamic, fast-paced environment

• Experience developing and managing service delivery operations, including KPI and quality control design
• Demonstrated experience driving AI adoption within services delivery, identifying and executing opportunities to meaningfully impact the quality of services provided
• Over 10 years of progressive leadership and operations management experience, including with partner-led services organizations
• Demonstrated success building and managing partner governance frameworks that drive consistent, measurable performance at scale

Pay

USD 132,000 - 160,000