Associate Account Manager

Join Navan as an Associate Account Manager, a new and developing role within the Account Management department. You will work alongside Account Managers to support our Travel and Expense customers, specifically program administrators. Your responsibilities will include assisting customers with product-related queries, troubleshooting issues, and partnering closely with various teams to ensure customer satisfaction. This is a 9-month fixed-term contract based in Berlin, with opportunities for world-class training and career advancement.

Partner with Account Managers to support customers and ensure excellent customer experience.

About Navan

Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue and accelerate their careers

Responsibilities

• Develop a deep understanding of travel and expense product offerings to assist program administrators.
• Monitor and respond to inquiries from Travel and Expense Administrators related to product integrations.

Requirements

• We are looking for individuals who have a passion for customer success and account management, embody a “go- getter” attitude, can communicate effectively and thrive in a fast-paced environment
• Superior written and verbal communication skills with the ability to clearly articulate complex concepts and technologies to diverse audiences including C-level executives

Bachelor’s degree

• Detail-oriented and ability to stay organized and prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
• 1+ year of prior experience in customer success, account management, sales or related customer-facing position within a rapidly growing SaaS company
• Passion for customer experience and technology with the ability to deeply understand a product
• Data-driven approach to continuously drive additional efficiency