Technical Delivery Manager (Public Sector)

Join Altana, a leading technology company focused on transforming global trade. As a Technical Delivery Manager, you will work closely with public sector customers, driving user adoption, product enablement, and value realization. You will manage successful customer deployments, own customer relationships, and collaborate with cross-functional teams to deliver on planned deliverables. This role offers a competitive salary, full global benefits, generous PTO, equity program, and parental leave.

Responsibilities

• Gérer les déploiements clients réussis et les flux de travail techniques de bout en bout, en priorisant efficacement et en communiquant avec les clients.
• Devenir un utilisateur expert de la plateforme Atlas et soutenir les clients du secteur public dans l'atteinte rapide de la valeur.

Requirements

• Posséder les relations clients, y compris la conduite d'examens commerciaux trimestriels et l'utilisation d'informations basées sur des données.
• Experience conducting self-directed data analysis to answer questions, ideally using SQL or similar languages
• You can demonstrate a history of successfully expanding technical accounts year over year or leading complex software projects and programmes to successful outcomes
• You exhibit good judgement and a willingness to dive into the nitty-gritty to achieve team objectives
• You have 4-6 years of customer management, technology consulting, or general technology delivery experience, ideally some that involves working with government stakeholders
• An active UK Security Check (SC) clearance

Nice to have

• You are eligible and willing to obtain a UK Security Check (SC) clearance or have an active clearance already
• Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence
• You're open to feedback and thrive on cross-functional collaboration to drive continuous improvements

Preferred

• Experience working with public sector customers in the UK and overseas
• Experience in the supply chain or logistics industry is a plus, although not required
• You are just as comfortable working with software engineers and data scientists as you are with non-technical customer stakeholders, and have previous experience of translating complex data or technology concepts to new audiences