Technical Account Analyst (Logistics)

Altana, a leading technology company in the logistics industry. As a Technical Account Analyst, you will support our Technical Account Managers in delivering outstanding outcomes for our logistics customers. This role offers a great entry point into account management and customer success, where you will build core skills in customer operations, data analysis, and cross-functional collaboration.

Responsibilities

• You will manage specific workstreams and deliverables, conduct analysis on customer usage data, prepare materials for customer calls, coordinate with product and implementation engineering teams, and capture and organize customer feedback.
• Support Technical Account Managers (TAMs) by managing specific workstreams and deliverables for logistics service provider accounts.
• Execute onboarding tasks for new users, including scheduling trainings and tracking adoption milestones.
• Conduct analysis on customer usage data to help TAMs identify trends, risks, and opportunities.
• You’re detail-oriented and organized, comfortable managing multiple tasks and deadlines across several accounts at once
• You’re eager to learn the fundamentals of data fusion and machine learning, and can grow into communicating product value to technical and commercial audiences

Requirements

• You’re a strong communicator who can synthesize data into clear, digestible takeaways for both TAMs and customers
• 2-3 years of experience in account management, customer success, operations, or a related analytical role (logistics industry exposure is a plus, but not required)
• You exhibit good judgment, a strong work ethic, and a willingness to dig into the details to get things right
• You’re a proactive collaborator who seeks feedback and takes direction well from more senior team members

Preferred

• You’re excited to grow into a Technical Account Manager role over time

Pay

USD 95,000 - 115,000