Technical Account Manager (OEM)

Join Aiven, a leading open-source data infrastructure company, as a Technical Account Manager (OEM). In this role, you will be the primary point of contact for our largest enterprise customers, helping to optimize their experience and accelerate their time-to-value. You will build relationships, develop a deep technical understanding of the customer's business priorities, and act as a conduit between the customer and Aiven's various business functions. This position offers a flexible work environment, stock options, and a range of benefits.

Act as a single point of contact and customer advocate, providing direct access into Aiven business functions.

Responsibilities

• Develop a deep technical understanding of the customer’s business priorities, operational models, cloud architecture, and technical initiatives.
• Conduct regular reviews on incidents, field advisories, security vulnerabilities, and root-cause analysis.
• Communication: Excellent presentation and problem-solving skills, with the ability to articulate technical requirements to both customers and internal Product teams

Requirements

• Consulting Background: Proven experience in technology sales, pre-sales, or technical consulting
• Project Management: Ability to manage multiple projects, determine urgency, and execute detailed action plans
• Development Skills: Fluency in one or more programming languages such as Java, Python, Go, or Ruby
• Cloud & Infrastructure: Knowledge of public clouds (AWS, Google, or Azure) and experience with Linux operating systems, networking basics (DNS, VPC), and relational databases
• Technical Expertise: A deep conceptual and hands-on understanding of Apache Kafka and at least one of the following: PostgreSQL, ClickHouse, or OpenSearch

Preferred

• Nice to Have: Previous experience in Customer Relationship Management (CRM) and migration experience (e.g., Oracle to PostgreSQL)