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Partner Success Manager (EMEA)

Aiven

This job is closed: the employer no longer lists it.

Skills

Required

  • stakeholder management
  • QBR/EBR
  • cloud infrastructure / open-source data technologies
  • coordination
  • follow-up

Preferred

  • SaaS / cloud / OEM
  • embedded / ISV partner models
  • Aiven's
  • Kafka
  • PostgreSQL
  • ClickHouse
  • OpenSearch
  • open-source data infrastructure

Join Aiven, a fast-growing open-source data platform company, as a Partner Success Manager (EMEA). In this role, you will be responsible for the success and growth of a portfolio of OEM partners, running quarterly business reviews, launching new services, and working cross-functionally with various teams. You will track and report on partner health and build joint success plans. This is a success and expansion role, not a sourcing role, and you will not carry a new-partner acquisition target.

Experience coordinating product or feature launches with external partners

Responsibilities

  • Assurer le succès des partenaires en étant le principal point de contact pour un portefeuille de partenaires OEM en EMEA, responsable de leur santé, de leur satisfaction et de leur croissance sur Aiven.
  • Diriger les revues d'affaires trimestrielles (QBR) et coordonner le lancement de nouveaux services avec les partenaires, en travaillant en étroite collaboration avec les équipes internes.
  • Suivre et rapporter sur la santé des partenaires, maintenir une vue claire de l'adoption, de la satisfaction et de la croissance pour chaque partenaire du portefeuille.

Requirements

  • Comfortable working cross-functionally with Engineering, Presales, and Marketing to drive outcomes
  • Strong communication, stakeholder management, and project management skills
  • Based in the France, able to work across EMEA time zones
  • Track record of running structured business reviews (QBR/EBR) with partner or enterprise stakeholders
  • Working knowledge of cloud infrastructure or open-source data technologies, or the ability to build that fluency quickly
  • Prior project management experience, or dealing with complex customer situations that required internal and external coordination, reporting, and follow-up

Preferred

  • Experience in partner success, customer success, or account/relationship management in a B2B SaaS, cloud, or OEM environment
  • Prior experience with OEM, embedded, or ISV partner models specifically
  • Familiarity with Aiven's product stack (Kafka, PostgreSQL, ClickHouse, OpenSearch, and similar open-source data infrastructure)