Sales Development (SDR) Manager

Join Quadient, a company dedicated to supporting businesses in their digital transformation and growth journey. As a Sales Development Manager, you will lead a team of SDRs, generate qualified pipeline for our software solutions, and work closely with Sales leaders and account executives. You will also build repeatable processes for outreach, qualification, handoff, and re-engaging stalled leads. This is a hybrid position based in Markham, Canada, with up to 25% travel.

Responsibilities

• Lead and develop a team of Sales Development Representatives (SDRs) to generate qualified pipeline for software solutions.
• Accountable for qualified pipeline, conversion, and productivity targets, ensuring high-quality outreach and engagement.
• Collaborate with Sales leaders and account executives on territories, account priorities, and lead handoff, ensuring alignment and effectiveness.

Requirements

• You love coaching, and you can tell someone exactly what to keep doing, stop doing or try differently. You're happy rolling up your sleeves with the team while keeping a manager's view of priorities. You bring structure without the busywork, and you use data to ask better questions, not to replace good judgment. Above all, you lead with empathy, energy and high expectations.
• 4+ years in B2B sales development, including real outbound prospecting
• 2+ years managing SDRs or as a formal team lead, owning coaching and performance
• A track record of leading a team to qualified pipeline and conversion goals
• Confidence coaching calls, written outreach, discovery, qualification and objection handling
• Experience building or improving inbound, outbound and account-based SDR processes
• Strong analytical judgment: you turn performance data into specific coaching and execution changes

Experience hiring, onboarding and developing SDR talent

• Clear, collaborative communication across Sales, Marketing and Operations
• Working knowledge of Salesforce, Salesloft (or similar), LinkedIn Sales Navigator and Gong (or similar), plus real curiosity about practical AI for SDR teams
• Ability to travel within North America when needed

Preferred

• Experience in SaaS or B2B software
• Led SDRs selling to the C-suite or senior business leaders
• Managed a hybrid or geographically distributed team
• Used Orum or another parallel dialer, or AI-supported sales workflows

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
• At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

• Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.
• This posting is for an existing vacancy. We use AI-enabled tools to assist with screening and assessing applications. All hiring decisions are reviewed and made by humans.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at

*Quadient is an Equal Employment Opportunity Employer. \*: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.*

People. Connected.