Customer Success Manager - Italy

Join Scaleway, a leading European cloud provider, as a Customer Success Manager in Italy. In this role, you will build strong customer relationships, maximize satisfaction and retention, and identify growth opportunities. You will collaborate closely with various teams to ensure a seamless customer experience and contribute to improving Customer Success processes.

Responsibilities

• Establish and maintain strong relationships with customers, understanding their business objectives and identifying opportunities for growth.
• Develop and execute customer-specific success plans to maximize satisfaction, minimize churn, and drive adoption of Scaleway services.
• Act as an escalation point and coordinate with internal teams to address customer needs, ensuring a seamless customer experience.