Onboarding Specialist

Riverside, a rapidly growing company, as an Onboarding Specialist. In this role, you will lead onboarding sessions, train customers on new features, and create impactful resources to support both customers and internal teams.

Responsibilities

• Your efforts will directly influence customer satisfaction and retention.
• You will conduct live onboarding and training sessions, educate existing customers on new features, create and maintain customer-facing resources, collaborate with sales and customer success teams, support the onboarding and training of new hires, monitor customer health, and partner with product and marketing teams.
• Conduct live onboarding and training sessions for new customers to ensure seamless adoption of Riverside’s solutions.
• Create and maintain customer-facing resources, including training decks, guides, and workshops.
• Collaborate with the Sales and Customer Success teams to ensure smooth customer handoffs and a cohesive experience.

Requirements

• Proven experience in a customer-facing role, ideally in support, onboarding, training, or customer success within a SaaS environment

Confidence in facilitating live virtual training sessions

• Strong ability to explain technical concepts in a simple and engaging manner
• A proactive mindset with a passion for delivering exceptional customer experiences

Experience creating and delivering training content and materials

• Exceptional organizational skills, with the ability to manage multiple projects and deadlines
• An eagerness to help and educate others, with a friendly and customer focused attitude