People Manager

Join Chip, a fast-growing fintech company, as a People Manager. In this role, you will strengthen and mature the operational People foundations, provide credible People guidance, support a positive employee experience, manage employee relations matters, improve processes, and ensure compliance. You will work closely with senior leadership, managers, and the wider People team. The ideal candidate will have strong generalist People experience, knowledge of UK employment law, and the ability to navigate challenging conversations confidently and professionally.

We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone

We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for

AI curious: open to using AI tools and automation to improve People workflows and efficiency

Solid knowledge of UK employment law and employee relations processes

Comfortable making judgement calls and operating with ambiguity

GBP 60,000 - 65,000

Responsibilities

• Gérer les opérations quotidiennes des ressources humaines tout au long du cycle de vie des employés, en veillant à ce que l'entreprise dispose de bases solides et évolutives en matière de ressources humaines.
• Fournir des conseils pratiques et commercialement avisés aux gestionnaires et à la direction, en équilibrant la conformité légale avec les réalités commerciales.
• Diriger les questions de relations avec les employés, y compris les disciplines, les griefs et la gestion des performances, et aider à coacher et à développer les membres de l'équipe des ressources humaines.
• The most important thing is credibility, judgement, and practicality. We want someone who can operate independently, handle difficult situations calmly, and become a trusted People partner to the business

Requirements

• Comfortable working hands-on in a scaling environment

Stakeholder and communication skills

• Strong People generalist experience (ideally 10-15 years), ideally within financial services or another regulated environment
• Someone who understands how to balance employee experience with business needs and risk management
• We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just polished CVs and good interview answers
• So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard
• Able to navigate challenging conversations confidently and professionally
• Strong judgement and ability to build trust quickly across the business
• Exposure to scaling businesses or high-growth environments
• Strong operational People foundations across policy, process, and compliance
• Highly practical and operational in approach
• Able to influence and build credibility with senior stakeholders and managers
• Experience mentoring or developing People team members
• Clear, direct communicator — written and verbal — who can simplify complex People situations into practical recommendations
• CIPD qualification
• Experience independently managing complex ER cases from start to finish

Calm and confident handling sensitive employee situations

• Experience supporting managers with performance management and organisational change
• Direct, clear communicator who can hold People conversations professionally
• Commercially minded and solutions-focused rather than process-heavy for the sake of it
• Positive, grounded, and resilient under pressure

Preferred

• Experience within financial services, fintech, banking, insurance, or another regulated industry
• Comfortable working directly with senior leadership on sensitive people matters