Customer Success Manager, NZ

Join Partly, a company dedicated to building the infrastructure for repairability. As a Customer Success Manager, you will drive the activation and retention of newly signed repairers, build processes for scalability, and be the main contact for repairers post-signature. You will report to the Director of Customer Success and work closely with the sales team. This is a hands-on role for someone who thrives on ownership and process improvement.

Responsibilities

• Activating newly signed repairers by driving them from signature to weekly active, ensuring they are onboarded, trained, and placing orders.
• Building the activation and retention playbook by documenting and creating repeatable processes that the rest of the Customer Success team can adopt.
• Driving adoption and retention by running regular check-ins, lifting usage of key features, spotting churn risk early, and reactivating dormant accounts.