jobapplier

Enterprise Customer Success Manager

Semperis

Skills

Required

  • cyber security
  • Directory
  • Cybersecurity
  • cloud
  • Entra
  • IAM
  • modern architectures
  • Azure

Preferred

  • SFDC
  • lead training sessions
  • monitor record-keeping
  • Storytelling with data
  • forecasting
  • ARR
  • consumption metrics

Semperis as an Enterprise Customer Success Manager, where you will play a crucial role in ensuring customer satisfaction and success with our products. You will collaborate closely with cross-functional teams, onboard new customers, and design success plans for strategic customers.

Responsibilities

  • Your strengths will include identifying gaps in the product and internal operations, building effective solutions, and acting as the voice of the customer.
  • You will also lead training sessions, monitor record-keeping, and develop programs for ongoing customer development.
  • Entwickeln und Umsetzen von Erfolgplänen für strategische Kunden, um deren Geschäftszielen und operativen Zielen gerecht zu werden.
  • Zusammenarbeit mit internen Teams, um Feedback von Kunden zu sammeln und sicherzustellen, dass das Produkt den Bedürfnissen der Kunden entspricht.
  • Durchführung von Schulungen und Workshops, um sicherzustellen, dass das Produkt die Benutzerbedürfnisse erfüllt und weitreichend genutzt wird.
  • Executive presence & communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language
  • Conflict resolution & expectation management during incidents or escalations
  • Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives
  • Renewal & expansion forecasting (understand ARR, NRR, consumption metrics)

Requirements

  • A strong foundational knowledge of cyber security domains and 5+ years of experience in a customer-facing role in a Cybersecurity SaaS solutions company are required.
  • Fluency in German and English is also necessary.

Strong foundational knowledge of cyber security domains

  • Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP)
  • Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organisation structures
  • Hands-on product enablement experience with a security product vendor, including running product health checks, articulating the output with expertise, configuring or tuning alert and response rules, remediating Active Directory and Entra security posture vulnerabilities
  • Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc
  • Familiarity with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2)
  • Consultative selling & value realization: Identify use cases that justify expansion, upsell & cross-sell modules, or multi-year renewals
  • 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company
  • Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities
  • Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners (sales reps)
  • Competitive intelligence: Know how your product differentiates from the competition
  • Risk identification (technical debt, low adoption, competing solutions) and mitigation planning (QBRs, escalation paths)
  • Fluent German and English language skills are required

Preferred

  • Experience with SFDC and Active Directory