Customer Support Associate (End of Tenancy)

Join flatfair as a Customer Support Associate and make a real impact in the rental experience. You will provide exceptional service to tenants, landlords, and agents, manage complex queries and complaints, and support the end of tenancy process. You will also have the opportunity to identify areas for improvement and contribute to the overall success of the company.

We’ll provide all the training and support you need to thrive in this role

Understands regulatory and compliance frameworks (preferred but not essential) – Experience working with ombudsman-led processes, tenancy disputes, or compliance-driven environments is a plus

About flatfair

We’re looking for exceptional people to join our team and help us keep delivering outstanding customer experiences

Responsibilities

• Assurer un service client de premier ordre en répondant rapidement et efficacement aux besoins des locataires, des propriétaires et des agents.
• Gérer les plaintes et les requêtes complexes, en traitant les cas escaladés, les charges contestées et les situations sensibles avec confiance.
• Devenir un expert des procédures de fin de location, en naviguant dans les litiges, les adjudications et les préoccupations liées aux dépôts.

Requirements

• Can handle difficult conversations with confidence – You’re skilled at managing challenging situations, de-escalating complaints, and ensuring fair, balanced outcomes
• Has excellent written and verbal communication skills – You can explain complex matters clearly and concisely, ensuring customers feel informed and reassured
• Thrives in a fast-paced environment – You’re adaptable, resilient, and comfortable working within evolving systems and processes
• Has experience in complaints resolution or complex case handling – You’ve worked in a customer service, case management, or dispute resolution role, ideally within a regulated industry such as financial services, insurance, housing, or utilities
• Is highly organised and detail-oriented – You can manage multiple cases at once, keeping track of key details and following through to resolution

Pay

GBP 29,000 - 29,000