Trainee Customer Support Executive

Join flatfair as a Trainee Customer Support Executive, where you'll assist renters and letting agents in using our products. You'll receive on-the-job training and gradually take on more responsibilities, including supporting customers via email, live chat, and telephone, investigating problems, and managing your workload. Enjoy benefits such as top-notch tech, 25 days of holiday, personal development opportunities, share options, and support for training courses. No previous customer support experience is required, but strong communication skills and a problem-solving mindset are essential.

Responsibilities

• Supporting customers by email, live chat, and telephone, and taking ownership of queries.
• Investigating problems and finding practical solutions, and checking applications for missing or inconsistent information.
• Working closely with colleagues to resolve issues and share what you learn, and suggesting improvements when you spot a better way of doing something.

Requirements

• We’re looking for a bright, motivated person who wants to start or change their career in customer support
• You don’t need previous experience in a dedicated support role. We’re looking for someone who communicates exceptionally well, enjoys solving problems and takes pride in doing things properly
• The confidence to ask questions, contribute ideas and challenge something constructively
• Strong problem-solving skills and the curiosity to understand how and why something has happened
• The ability to organise your workload and stay productive
• An open approach to feedback and a genuine interest in learning
• Experience dealing with people through work, volunteering or extracurricular activities would be useful, but previous customer support experience isn’t required
• A willingness to take ownership and see work through
• The ability to listen carefully, understand what someone needs and respond with empathy
• The resilience to remain calm and helpful when a customer is frustrated
• Evidence of strong academic achievement or an equivalent ability to understand and apply new information
• Good judgement and attention to detail
• Excellent spoken and written English, including accurate grammar and clear, confident verbal communication