Senior Customer Success Manager

Join Procurify, the leading agentic procurement platform for the mid-market. As a Senior Customer Success Manager, you will manage a complex book of business, drive customer success strategies, and act as a trusted advisor to executive stakeholders. You will have the opportunity to work remotely, enjoy flexible work hours, and benefit from a competitive health package, stock options, and training and development opportunities.

Gérer un portefeuille de clients stratégique d'une valeur de plus de 2 millions de dollars, en assurant la rétention, l'expansion et le succès à long terme des clients.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway

We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you!

We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume

Responsibilities

• Établir et entretenir des relations à long terme avec des dirigeants, en favorisant l'adoption et les opportunités d'expansion.
• Fournir des conseils stratégiques sur l'intégration, la configuration de la plateforme et l'engagement continu, en agissant en tant que conseiller de confiance.
• Able to work effectively cross-functionally, aligning with Product, Sales, and Support teams to deliver strong customer outcomes
• A data-driven, strategic thinker who proactively identifies risks and opportunities to drive retention and expansion

Requirements

• For customer-facing roles, maintains an up-to-date LinkedIn profile and ensures it is refreshed upon joining, to reflect their role at Procurify and help maintain a consistent, professional presence across our GTM team
• Passion for customer success, with a customer-centric mindset and a problem-solving attitude
• Thrives in a fast-paced, evolving environment, and is comfortable navigating ambiguity while adapting to a changing culture
• Strong experience leading multi-stakeholder implementations, rollouts, and change management initiatives
• Excellent communication, negotiation, and presentation skills, with the ability to influence and drive action
• Comfortable managing escalations and turning challenges into opportunities for growth
• Proven ability to build executive-level relationships and influence across both customer organizations and internal teams
• 5+ years of Customer Success experience in SaaS, with a track record of managing and growing a high-value book of business
• Experience in procurement, AP automation, or fintech industries is a plus

Pay

USD 72,000 - 92,000