Senior Business Operations Manager

Join our team as a Senior Business Operations Manager, where you will be responsible for improving the operational structure, reporting, and day-to-day governance of the business.

Responsibilities

• You will work closely with the Head of Operations, the Go-To-Market team, and company-wide stakeholders to turn business priorities into clear processes, reliable reporting, and practical operational improvements.
• Your role will involve revenue operations, business analysis, process improvement, and quality management.
• You will also lead medium-to-large cross-functional operational projects and own the ongoing maintenance of ISO9001 accreditation.
• Responsable de l'amélioration de la structure opérationnelle, des rapports et de la gouvernance quotidienne pour assurer le bon fonctionnement de l'entreprise.
• Collaboration avec l'équipe de direction pour transformer les priorités commerciales en processus clairs, en rapports fiables et en améliorations opérationnelles pratiques.
• Gestion de l'exploitation des revenus et de Salesforce, y compris la gouvernance des pipelines, la cadence de prévision et la discipline du processus de vente.
• This is a Senior Manager role: it requires strong, varied operational experience, the ability to lead medium-to-large or more complex cross-functional initiatives with some oversight, and the judgement to make well-reasoned recommendations that balance impact, risk and practicality
• Confident with PowerBI reporting and data visualisation capability, with strong analytical skills and attention to detail

Requirements

• Understanding of ISO9001, quality management systems, audit preparation and continuous improvement principles
• Strong Salesforce ownership or administration experience, with the ability to translate business needs into practical system and process requirements
• People management experience, including coaching, prioritisation, performance management and team development
• Organised, pragmatic and resilient, with the ability to balance strategic priorities with hands-on delivery, say no constructively where needed and keep a solutions-focused approach
• Experience defining and leading medium-to-large cross-functional projects or initiatives, managing senior stakeholders independently and navigating ambiguity with sound judgement
• Strong, varied experience in business operations, revenue operations, sales operations, commercial operations or a similar role, typically including 3-5 years of management experience
• Excellent communication skills, with the ability to explain complex data or process issues clearly to different audiences
• Commercial awareness and confidence working with revenue, pipeline, forecasting and performance data