Associate Technical Account Manager

Join Recorded Future as an Associate Technical Account Manager, where you'll have the opportunity to learn and grow in the fields of technology, threat intelligence, and customer success. In this role, you'll support a portfolio of customer accounts, handle customer support escalations, and assist with various projects. You'll also have access to competitive compensation, great health benefits, retirement plans, and opportunities for professional development and career advancement.

Responsibilities

• Support a portfolio of customer accounts to help them realize value from Recorded Future’s products and services, as guided by a Technical Account Manager.
• Handle customer support escalations effectively, achieving high customer satisfaction and driving the customer lifecycle.
• Maintain administrative rigor in Recorded Future systems of record with meaningful updates on routine customer interactions.
• A customer-focused growth mindset and boundless curiosity

Requirements

• Foundational understanding of basic intelligence concepts and common security frameworks

Strong project management skills

• Bachelor's Degree or related experience in cybersecurity, computing science, information systems, intelligence studies, or a related field
• Strong foundational verbal and written communications, attention to detail, and a drive to learn quickly
• Foundational understanding of fundamental intelligence concepts, frameworks and tradecraft, cyber security tooling, and SaaS environments

Pay

USD 78,000 - 107,250