Technical Architect (Spanish Speaking)

WalkMe as a Technical Architect, where you'll play a crucial role in helping customers deploy, integrate, and maximize the use of our platform. You'll be the technical expert and lead customers through complex deployments, ensuring they have the right foundation for digital adoption. Your responsibilities will include customer onboarding, deployment and integration, technical advisory, troubleshooting, ownership and risk management, strategic direction, cross-functional liaison, customer education, documentation, and building relationships with customers. Fluency in Spanish is required, as you'll primarily support Latin America accounts.

As a Technical Architect at WalkMe, you will be responsible for the technical delivery of complex organizations, ensuring they have the right foundation in place for digital adoption. You will lead new customer onboarding, deployment, and integration, acting as the main technical advisor for your accounts. Additionally, you will troubleshoot deployment issues, take full ownership of your work, and plan and advise on solutions that support the customer's business needs.

Responsibilities

• Strong communicator who sets expectations, shares updates proactively, listens with empathy, and adjusts the message for C-level, technical and business audiences

Requirements

• You’ll communicate proactively, move with urgency, and stay adaptable when things move fast or aren’t clear. Spanish Fluency required. Primarily supporting Latin America accounts

Knowledge of Chromium-based extension APIs and permissions

• Hands-on software deployment experience across Windows, macOS and VDI, including mass deployment tools and policies
• Experience with web technologies (JavaScript, HTML, CSS) and building with APIs
• Familiarity with tools like JIRA and internal knowledge bases
• Working understanding of SaaS architecture, cloud delivery models and IT infrastructure (servers, databases, networking, compute)
• Customer-service mindset; IT helpdesk or customer-facing technical experience is a plus
• Driven and fast-moving: you follow through quickly and don’t let blockers slow you down
• Strong project management skills and a track record of running several deployments at once and delivering on time
• Able to turn customer needs into technical requirements
• Comfortable with ambiguity and able to solve open-ended problems when there’s no set process

Preferred

• Experience with Identity and Access Management, including setting up identity provider integrations and working with SAML, OAuth, OIDC, SSO and MFA
• Experience in the digital adoption space is preferred
• Bachelor’s degree in Computer Science, Engineering, IT or a related STEM field, or equivalent experience

Pay

USD 110,000 - 127,000

Join

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