Customer Success Manager, APAC

Join Ivo, a company revolutionizing the contracting process with AI technology. As the Founding APAC Enterprise Customer Success Manager, you will play a crucial role in building and scaling our presence in the APAC market. You will be responsible for onboarding and supporting our Australian customers, ensuring their success with our product. This is an exciting opportunity to work with some of the largest and most recognizable brands in the region.

Responsibilities

• Lead customer users through the onboarding and training process and establish success plans tailored to their goals and requirements.
• Act as the primary contact for enterprise customer inquiries, providing timely and effective resolutions to ensure optimal product usage and adoption.
• Take over customer accounts and manage them to achieve long-term retention and satisfaction; act as the “quarterback” for assigned accounts and a trusted advisor for our key stakeholders.