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Technical Helpdesk

MSX International

Skills

Required

  • VOC
  • VOC analysis
  • vehicle diagnostic
  • CAN diagnostics
  • Electric
  • impart training

Preferred

  • mechanical
  • vehicle aggregates
  • electrical
  • preparing NTL

Join MSX International, a leading partner in the automotive and mobility industry. As a Technical Helpdesk specialist, you will provide technical assistance and support to dealers, analyze service quality, and implement training programs. You will have the opportunity to work with cutting-edge technology and make a meaningful impact in the mobility industry.

About MSX International

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations.

With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success.

As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics.

MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.

Responsibilities

  • Provide technical assistance, instruction, and programming support to dealers by resolving vehicle repairs.
  • Analyze VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues.
  • Implement process for Fix it right by initiating training programs at dealers and preparing NTL at dealers.

Requirements

  • B.E or Diploma (Automobile/Mechanical)
  • 8-10 years of Relevant Experience

Experience to manage multiple dealership of OEM

  • Expert in VOC analysis and making PDCA to impart Fix it right first-time process
  • National or state level winner in Technician skill contest (added advantage)
  • Hands on experience on vehicle diagnostic and repair
  • Practical experience on latest vehicle technologies (CAN diagnostics, Hybrid, Electric)
  • Analytical and conceptual thinking
  • Good experience in understanding and grasping the VOC from dealers
  • Have experience to impart training to dealers technicians

Preferred

  • Technical knowledge on vehicle aggregates (mechanical and electrical)

Every job at MSX International