AM KAM ,Delhi

Responsibilities

• Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account
• Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships

Negotiate contracts and close agreements to maximize profits

• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

Prepare reports on account status

• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Requirements

• Upselling and Cross selling of MediBuddy services / products
• Proven experience in Account Management or KAM or Customer Success in B2B Industry

Proficient level with MS Office (particularly MS Excel)

• Experience delivering client-focused solutions to customer needs in a B2B Industry
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Master’s/Bachelor’s degree

Remote

Does not allow remote