Clinical Coordinator

The Clinical Coordinator acts as a vital link between patients, internal stakeholders, and the hospital team (SOS) within a virtual healthcare environment.

Responsibilities

• ● Providing counselling and guidance to patients throughout their treatment journey.
• ● Validating prescriptions, facilitating immediate or emergency admissions, and raising red flags to relevant stakeholders.
• ● Coordinating admission confirmations and supporting a smooth recovery process.
• ● Delivering comprehensive patient support from pre-operative preparation to post-discharge follow-up.
• ● Conducting structured follow-up calls to monitor patient progress and address concerns.
• ● Offering clinical guidance to the IS team for accurate case handling and query resolution.
• Patient Coordination & Counselling
• ● Connect with patients virtually to assess clinical status and guide them through treatment.
• ● Conduct pre-op, post-op, and post-discharge calls.
• ● Educate patients on medications, discharge instructions, and recovery.
• ● Coordinate with doctors or the hospital medical team to resolve any clinical concerns.
• Admission & IPD Confirmation
• ● Verify and confirm admissions post confirmation from relevant stakeholders.
• ● Connect and document same-day OPD to IPD.
• ● Coordinate with Care Buddies and internal teams for approvals and follow-ups.
• ● Escalate high-risk or urgent cases to relevant stakeholders.
• Prescription Validation & Compliance
• ● Review and validate prescriptions for accuracy and completeness.
• ● Ensure timely validation of prescriptions as per TAT.
• ● Report deviations or incomplete prescriptions promptly.

Post-Operative / Discharge & Follow-Up Management

• ● Conduct follow-up calls on Day 1, post-surgery/discharge.
• ● Monitor recovery, address concerns, and escalate clinical issues.
• ● Document patient interactions accurately in LSQ / Email as per requirement.
• Communication & Collaboration
• ● Liaise with Team, Care Buddies, CST Team, FinOps and Hospital Teams (SOS) for smooth patient experience.
• ● Ensure timely updates via email or system logs.
• ● Participate in huddles, review meetings, and feedback discussions for process improvement.
• ● Timely completion of all validation and follow-up calls.
• ● Accuracy of documentation and tagging.
• ● Patient satisfaction and feedback scores.
• ● Adherence to SOPs and escalation timelines.
• ● Reduction in pending or delayed prescription validations.

Requirements

• ● Strong clinical knowledge and patient-handling skills.
• ● Excellent communication, empathy, and counselling abilities.
• ● Good understanding of workflow processes.
• ● Proficiency in data entry, documentation, and relevant systems tools.
• ● Ability to prioritize patient cases efficiently.
• Nursing / GNM / BDS /.
• ● Minimum 1–3 years of experience in hospital operations, clinical coordination, patient counselling, or telehealth services.

Preferred

• ● Prior experience in healthcare process management is preferred.