Dynamics Consultant

Operations Solution Analyst - Dynamics 365 Finance & Operations (Finance) Role Purpose The Operations Solution Analyst - D365 Finance is responsible for ensuring the stability, performance, and continuous improvement of the Dynamics 365 Finance platform.

Responsibilities

• The role provides functional and operational support across core Finance processes, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash & Bank Management, Procurement-to-Pay (P2P), Order-to-Cash (O2C), Financial Reporting, and Period-End Close activities.
• The position supports business continuity through proactive issue resolution, system monitoring, integration support, and collaboration with business and technical teams across a complex enterprise landscape.
• Operational Support & Incident Management Provide L2/L3 support for D365 Finance incidents, service requests, and problem management.
• Perform root cause analysis across D365 Finance and integrated systems.
• Ensure compliance with SLAs and timely issue resolution.
• Support financial period-end, month-end, and year-end processing activities.
• Finance Functional Expertise Act as SME for D365 Finance modules including: General Ledger (GL) Accounts Payable (AP) Accounts Receivable (AR) Fixed Assets (FA) Cash & Bank Management Budgeting & Financial Reporting Procurement-to-Pay (P2P) Order-to-Cash (O2C) Translate business requirements into user stories, functional specifications, process flows, and solution designs.
• Partner with Finance stakeholders to improve financial controls, compliance, and operational efficiency.
• Integration & Enterprise Systems Support Support integrations between D365 Finance and connected applications, banking platforms, tax solutions, data warehouses, and reporting tools.
• Perform reconciliation, data validation, and source-to-target analysis.
• Collaborate with Azure Integration and technical teams to resolve cross-system issues.
• System Monitoring & Performance Management Monitor system health, batch jobs, financial interfaces, and integration performance.
• Utilize monitoring tools such as Dynatrace and Azure monitoring capabilities.
• Identify and mitigate recurring system and performance issues.
• & Change Management Drive process optimization, automation, and standardization initiatives.
• Support configuration enhancements and controlled changes within D365 Finance.
• Contribute to governance, documentation, and knowledge-sharing practices.
• Release & Environment Support Support testing, UAT, deployment validation, cutover, go-live, and hypercare activities.
• Assist in managing Dev, Test, UAT, and Production environments.
• Ensure production readiness and release stability.
• Governance, Risk & Compliance Support audit activities, evidence collection, and compliance reviews.
• Ensure adherence to segregation of duties (SoD), financial controls, tax, and statutory requirements.
• Maintain compliance with IT governance and change management processes.
• Collaboration Engage with Finance business users, IT teams, vendors, and system integrators.
• Manage defects, user stories, and release activities using Azure DevOps.
• Provide clear communication, status reporting, and functional documentation.

Requirements

• Experience & Skills 3-7+ years of Dynamics 365 Finance & Operations experience.
• Strong expertise in D365 Finance modules (GL, AP, AR, Fixed Assets, Cash & Bank Management).
• Experience supporting production environments and complex enterprise integrations.
• Hands-on experience with Azure DevOps, Agile delivery, and release management.
• Knowledge of Azure Integration Services, APIs, Logic Apps, and Service Bus.
• Experience in finance transformation, process improvement, and operational support.
• Strong analytical, troubleshooting, stakeholder management, and communication skills.
• Exposure to AI, automation, and digital transformation initiatives.

Preferred

• Qualifications Microsoft Dynamics 365 certifications (MB-300, MB-310, or equivalent).
• Experience in retail, wholesale, manufacturing, or multi-entity organizations.
• Knowledge of financial compliance, controls, audit, tax, and statutory reporting requirements.
• Experience in solution design, business process mapping, testing, and deployment support.
• This version is more focused on Finance SME capability while maintaining the Operations Support Analyst nature of the role.