Microsoft Teams Telephony & Microsoft Viva Technical Specialist

Microsoft Teams Telephony & Microsoft Viva Technical Specialist Technical Skills – Solution Area: AI Business Solutions Location – Singapore (Remote) Mode of hire – Permanent Experience – 10+ years Singapore Citizenship mandatory 1.

About Sonata Software

Strong documentation and technical handover capability ABOUT SONATA SOFTWARE Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique

Platformation TM framework.

Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth.

Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets.

At the core is the

Enterprise Platform, which includes Agent Bridge -a governance and observability framework; Agent Builder -a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace -an internal ecosystem for modular, reusable agents.

Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland).

We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space.

Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions.

Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners.

Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Why join Sonata Software?

• At Sonata, you´ll have an outstanding opportunity.
• The chance to use your skills and imagination to push the boundaries of what´s possible.
• To build never seen before solutions to some of the world’s toughest problems.
• You´ll be challenged, but you will not be alone.
• You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
• Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace.

Responsibilities

• Microsoft Teams Telephony (Voice) – Core Technical Skills Teams Phone & Voice Architecture Deep hands-on expertise in Microsoft Teams Phone (formerly Teams Telephony) including: Calling Plans Operator Connect Direct Routing Design and implementation of cloud-only and hybrid voice architectures
• Experience migrating from Skype for Business (Online / On-Prem) to Microsoft Teams Phone Voice resiliency design including failover routing, SBC redundancy, and number normalization strategies
• Direct Routing & SBC Configuration and management of Session Border Controllers (SBCs): Certified SBCs (AudioCodes, Ribbon, Oracle) TLS/SRTP, certificates, media bypass SIP trunk integration and interoperability testing
• Call routing, dial plans, normalization rules, and tenant dial plan strategy
• Auto Attendants & Call Queues Advanced configuration of: Auto Attendants (AAs) Call Queues (CQs) Business-hours routing, overflow, timeout, and shared voicemail scenarios
• Resource account management and licensing strategy Teams Voice Administration Teams Admin Center: Voice policies, calling policies, emergency calling policies

Number acquisition, assignment, porting, and lifecycle management

• Call Analytics Call Quality Dashboard (CQD) Emergency Calling (Dynamic E911) configuration and validation
• Security, Governance & Automation RBAC and scoped administration for Teams Voice PowerShell scripting for Teams & Microsoft 365 voice operations
• Familiarity with Microsoft Graph API for Teams automation (plus) Understanding of Microsoft Purview implications for voice data (plus) 2.
• Microsoft Viva – Technical Skills Viva Connections SharePoint Online architecture for Viva Connections: Home Site setup

Global navigation Audience targeting

• Dashboards ACEs (Adaptive Card Extensions) Teams app deployment and pinning strategies
• Branding, theming, and information architecture governance Viva Engage Community architecture and governance
• Leadership Corner Campaigns Q&A and moderation policies Analytics and reporting on engagement and adoption
• Transition guidance from legacy
• Yammer to Viva Engage Viva Learning Integration with: Microsoft Learn LinkedIn Learning Supported LMS providers
• Learning hub configuration Role-based learning paths
• Assignment, tracking, and completion reporting inside Teams Viva Amplify Campaign creation and governance Multi-channel orchestration: Teams Outlook SharePoint Approval workflows and content lifecycle management Analytics and campaign effectiveness reporting Viva Insights Configuration and management of: Personal Insights Manager Insights Leader Insights Workplace Analytics interpretation and insights
• Integration with Power BI for advanced reporting
• Strong understanding of privacy thresholds, anonymization, and compliance boundaries 3.

Requirements

• Cross-Platform & Supporting Technical Skills Strong knowledge of Microsoft 365 ecosystem: Azure AD / Entra ID Exchange Online SharePoint Online Strong hands‑on experience with Microsoft 365 administration and architecture
• Exchange Online Teams SharePoint / OneDrive Microsoft Purview Entra ID (Azure AD) Experience designing secure M365 tenants for regulated customers
• Intune device and app management (desirable) Microsoft Teams Rooms (MTR) setup and management (desirable) Experience with tenant-to-tenant and multi-geo considerations 4.
• Experience Expectations (Partner Context) Proven experience delivering customer-facing implementations as a Microsoft Partner Ability to independently design, deploy, and troubleshoot Teams Voice and Viva workloads
• Experience operating in production enterprise tenants

All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.